1. Acceptance of Terms

By accessing or using the Synthera Pty Ltd (“Synthera”) website (“Site”) and services (“Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must not use our Site or Services.

2. Service Description

Synthera Pty Ltd provides artificial intelligence services including, but not limited to:

AI Voice Agents for customer support and appointment booking
Website design and development
AI-generated video avatars for training and marketing
Free consultation bookings via our website and AI agent

Service availability, features, and pricing may change at our discretion. We will provide reasonable notice of material changes to active service agreements.

3. Eligibility

You must be at least 18 years of age and have the legal capacity to enter into a binding agreement to use our Services. By using our Services, you represent and warrant that you meet these requirements.

4. User Obligations

When using our Site and Services, you agree to:

Provide accurate and complete information when submitting forms or booking consultations
Not use the Services for any unlawful, harmful, or fraudulent purpose
Not attempt to interfere with, compromise, or disrupt the Services or underlying infrastructure
Not reverse-engineer, decompile, or attempt to extract source code from our AI systems
Not impersonate another person or entity
Not transmit any malicious code, viruses, or harmful data
Comply with all applicable laws and regulations

5. Intellectual Property

All content on this Site — including but not limited to text, graphics, logos, icons, images, audio, video, software, and underlying code — is the property of Synthera or its licensors and is protected by Australian and international intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from this Site without our prior written consent.

For custom work delivered under a service agreement (e.g. websites, voice agent configurations), intellectual property ownership and licensing terms will be specified in the individual service agreement.

6. AI Services Disclaimer

Our AI voice agents and other AI-powered services use artificial intelligence and machine learning technologies. While we strive for accuracy and reliability:

AI-generated responses may occasionally contain errors or inaccuracies
AI services are provided as decision-support tools and should not be relied upon as the sole basis for critical business decisions
Call recordings and transcripts are processed by third-party AI providers and may not be 100% accurate

7. Privacy

Your use of our Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data. By using our Services, you acknowledge that you have read and understood our Privacy Policy.

8. Third-Party Services

Our Site may contain links to or integrations with third-party websites and services (e.g. YouTube, WhatsApp, calendar platforms). We are not responsible for the content, privacy practices, or terms of any third-party services. Your use of third-party services is at your own risk and subject to their respective terms.

9. Limitation of Liability

To the maximum extent permitted by law, Synthera and its directors, employees, and agents shall not be liable for:

Any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use our Services
Any loss of data, revenue, profits, or business opportunities
Any errors, inaccuracies, or omissions in AI-generated content or responses
Any interruption, suspension, or termination of Services

Our total liability for any claim arising under these Terms shall not exceed the amount you have paid to Synthera in the 12 months preceding the claim, or AUD $100, whichever is greater.

10. Indemnification

You agree to indemnify and hold harmless Synthera, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

11. Termination

We reserve the right to suspend or terminate your access to our Site and Services at any time, with or without cause, and with or without notice. Upon termination, all provisions of these Terms that by their nature should survive will remain in effect.

12. Modifications to Terms

We may update these Terms from time to time. The “Last updated” date at the top of this page indicates when the Terms were last revised. Continued use of our Services after any changes constitutes acceptance of the updated Terms.

13. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms, together with the Privacy Policy and any applicable service agreements, constitute the entire agreement between you and Synthera regarding the use of our Site and Services.

16. Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: ai@synthera.com.au
Phone: 0466 446 461
Address: Shop 6, 61 Market Street, Wollongong, NSW 2500, Australia
ABN: 27 696 117 101 | ACN: 696 117 101